Turnover in the hospitality industry

can reach 70%

Similar to recruitment in the retail industry, attracting top talent in the hospitality industry can be a difficult task. Restaurants, hotels, casinos, and resorts often struggle to build a staff of employees that are both customer friendly as well as reliable and trustworthy. Successful franchises have learned over the years that maintaining a consistent brand in multiple locations requires an investment in both new and traditional hiring methods.

According to the U.S. Bureau of Labor Statistics, the rate of turnover in hospitality industry is 2 to 3 times the rate of all other industries. 

Two of the largest issues that occur in recruiting for the hospitality industry are retention of top talent and the seasonality of hiring. Retaining employees is important to brand identity and customer service and both can greatly affect the quality and consistency of a customer’s experience. The ups and downs of seasonal hiring leads to high competition for the best employees when you need them most – your busy season. Consider using the two strategies below to streamline your hiring processes and capture the attention of mobile users


Although this is not a new method, this strategy for providing a pipeline of quality candidates has gained popularity recently. Instead of putting a “freeze” on hiring during slow months or seasons, organizations realize that they must keep a “bullpen” of quality candidates ready to go in case of emergency or the loss of a valuable team member.


The world has changed and businesses not revising their hiring strategies are being left behind. Everyone has a mobile computer in their pocket today and the industry has adapted to this in order to streamline the hiring process. Responsive websites, relevant content and a strong social media presence all play a huge factor now when a candidate is deciding to join, or not join, your organization. If you still think Facebook is for kids, you might want to hire a millennial to bring you up to speed.

Hospitality Recruiting

One new job is added every 2.5 seconds to the hospitality industry.

Hospitality Turnover

Annualized employee turnover rate is 73.8% in the hotel industry.

Tourism Workforce

10% of the total global workforce is employed by the tourism industry.

Hospitality Hourly Workers

86% of workers in the Hospitality Industry are paid by the hour.