Privacy Policy


The following document sets forth the Privacy Policy and practices in collecting, storing, processing, and disclosing Personal Data obtained from website visitors, job applicants and new employees on behalf of our customers (“Customers”) under the terms of our Customer contracts for Cadient LLC products. For purposes of this Privacy Policy, “Personal Data” shall mean any information provided to Cadient LLC that relates to an identified or identifiable individual.

Unless otherwise stated in this Privacy Policy, this policy shall be deemed to apply to Cadient LLC, and all references to “we”, “us” and/or “our” shall refer to Cadient LLC.

Your continued use of the Cadient LLC website constitutes your agreement to all such terms, conditions, and notices provided in this Privacy Policy and your consent to the collection, use, processing disclosure, and retention of Personal Data in accordance with this Privacy Policy.

1) Personal Data Collected

We may collect, process and/or store your Personal Data from several sources, primarily to provide products and services under our contracts with our Customers and to improve those products and services.

Customer Employment Applications:

If you apply for employment at one of our Customers through a Cadient hosted web site, we collect Personal Data from job applicants on behalf of our Customers for use in connection with the application, interview, and employment onboarding process. This data may include but will not be limited to your name, physical and email address, phone number, and other personally-identifiable information that may be necessary for purposes of the employment application and hiring process. Direct deposit information may be collected in order to facilitate electronic payroll deposit by the employer. Applicant data collection may also include your Social Security Number (Note: Social Insurance Number is not collected in Canada), prior work history, and other background information. This data will be used by the employer and Cadient for purposes such as assessing your suitability for employment with the employer and its branches or affiliates, conducting background investigations (only after proper disclosure and consent requirements are fulfilled), verifying information about you, conducting applicant and employment-related statistical evaluation, filing government reports, and recordkeeping to comply with legal obligations or as reasonably necessary or advisable to defend or enforce the legal rights or business interests of Cadient, its users, Customers or affiliates, or for such other purposes as are identified at or before the time of collection of the data or to which you consent from time to time.

Support Requests:

We may collect data, such as name, company name, IP address and email or physical address, directly from you when you provide contact and other information to us through an Cadient website (a “Site”), or when you ask us a question, make a comment, request support, or use certain services. By voluntarily providing us with Personal Data, you consent to our use of that information in accordance with this Privacy Policy. If you provide Personal Data to us electronically, you acknowledge and agree that such Personal Data may be transferred from their current location to offices and servers of ours and our subcontractors located in the United States and other countries in order to provide our services to you, consistent with applicable law.

We also may obtain Personal Data by recording how you use our products, for example, through error reports or other usage data. When you visit a Site, certain Personal Data may be collected by recording how you interact with that Site via cookies or web beacons (see the “Information Collected via Cookies” and “Managing Cookies” sections below for further details).

Cadient, in delivering its products and services, also processes data supplied by its Customers about their applicants and employees in order to provide Customers with the full benefit of those products and services (see Section 2 below for further details).

From Visitors to our Website:

Non-identifiable Information: When you utilize a Site, we may receive certain personally non-identifiable information about your use of the Site. We may store such information ourselves or it may be included in databases owned and maintained by us, our subcontractors, agents or our business partners. We may use such information and pool it with other information to track, for instance, the total number of visitors to a Site and the domain names of our visitors’ Internet service providers.

Information Collected via Cookies and Similar Technologies: Like most websites, we also collect and/or log specific Site visitor information, which may include both non-identifiable information and Personal Data, including what kind of browser visitors are on, what operating system they are using, their IP address, cookie information, time stamp and clickstream information. This data is collected through the use of log files, “cookies,” “web beacon,” or other similar technologies. “Cookies” are small files of data that may be sent to your web browser and stored on your computer. With “web beacons,” when a visitor accesses certain pages on a Site, an anonymous notice of that visit is generated which may be processed by us. Web beacons work in conjunction with cookies to let us know what portions of our Sites are of interest to you and to help us provide you with tailored information from our Sites. We may collect and store this information and combine it with other Personal Data you have provided.

We also use first-party and third-party cookies in online advertising efforts. When you visit a Site, third parties may set cookies on your computer and use those cookies to collect information about you, including about your computer and how you use the Site. These parties use such information to personalize and deliver targeted advertising to you on non- Cadient websites. For additional information about online behavioral advertising, visit the websites of the Network Advertising Initiative and the Digital Advertising Alliance.

Managing Cookies and Similar Technologies:

Most web browsers can be configured not to accept cookies, notify you if a cookie is sent to you, or otherwise manage cookies, web beacons and similar technologies. If you turn off cookies, web beacons and similar technologies will still detect anonymous visits, but the notices they generate cannot be associated with other anonymous information or personally-identifiable information and are disregarded. Similarly, if you would like to prevent third parties from setting and accessing cookies and similar technologies on your computer for advertising and other purposes, you can configure your browser to manage or block cookies and those technologies. Additionally, cookie preferences, including the ability to opt-out of first and third-party cookies, may also be set and managed using our cookie consent manager tool.

Social Media Features and Widgets: Our Sites may include social media features, such as video links, “Like” buttons, and widgets such as “Share” buttons or interactive programs. These features may collect your Personal Data such as your IP address and which website page you are visiting and may set a cookie to enable the feature to function. Social media features and widgets may be hosted by a third party or hosted directly on our Sites. Your use and interactions with these features are at your option and are governed by the published privacy policy of the companies providing them.

Research: In an ongoing effort to better understand and serve all users of Cadient services, we may conduct research on user demographics and interests based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregated data with our Customers, affiliates, agents, and business partners. This aggregate information does not identify you personally.

Do Not Track: Like many websites, our Sites do not currently respond to “do not track” browser headers. You can take steps to limit tracking by erasing cookies and similar technologies from your computer’s hard drive and by setting your browser to block all cookies or similar technologies or warn you before they are stored. Should you choose to remove all stored cookies, including the opt-out cookies set via our cookie consent manager tool, you may need to reestablish your cookie preferences with the tool.

Tracking information about visits to Cadient hosted sites, referring sites (such as job boards), and unique identifiers from tracking tags or pixels associated with completed employment applications may also be shared with third party vendors retained by the employer to measure advertising effectiveness. As noted above, Cadient hosted sites do not alter behavior as a result of ‘Do not track’ settings in web browsers. Data collected about a user’s browsing habits over time is restricted to information related to the referring site and/or activity on Cadient hosted sites.

2) How Cadient Uses Personal Data

We use the Personal Data you provide to us in a manner that is consistent with this Privacy Policy.

Job Applicants for a Cadient Customer: We collect Personal Data from our Customers’ job applicants to help them conduct applicant review and hiring activities. We collect Personal Data from our Customers’ new employees for the purposes of fulfilling human resources responsibilities as described in Section 1 above. This Personal Data may be accessed by Human Resources, IT and Support personnel, and subcontractors, in the United States and other countries as reasonably required to fulfill these obligations, consistent with applicable law. Cadient takes reasonable steps to ensure that all job applicant and employee data collected is accurate, complete, and current for its intended use.

Customer Desktop/Console Site: The hiring manager desktop/console products are private, password-protected, web-based software applications used by our Customers to manage the hiring process. During the course of normal business processes, Customers utilizing our desktop/console products may need to enter additional information about job applicants or employees hired using Cadient’s hiring management systems. Applicant or employer Personal Data may be transmitted, via the desktop/console products, to different locations or branches within the same Customer company. This allows job applications to be available to multiple locations of the same company when appropriate.

Access to Applicant Data for Support/Service: We may use your Personal Data in connection with the reason for which it was provided, such as to support the application and administrative needs of job seekers and our Customers, or diagnose a technical support issue. For instance, if there is a problem or error in a job application, members of Cadient’s development team or client services department may review applications to assist in resolving the issue. We also may use it to send you product or service notices that may be of importance to you, prevent, detect or investigate illegal or fraudulent activity, or use it as otherwise disclosed to you when you provide the information. We may use Personal Data information to contact you in the future to tell you about services we believe will be of interest to you. When we contact you in these ways, we will do so based on your prior consent to receive such communications, or upon our “legitimate interest” to communicate with you, for instance if we have information to share based upon your prior relationship with Cadient. In every case, we offer you the opportunity to “opt-out” from receiving further such communications.

Use and Retention of Information: When Cadient collects and processes Customer employee data in accordance with a Customer’s instructions set forth in our Customer contract, we only use that employee data to provide products and services consistent with those Customer instructions. The collection, retention and destruction of all Customer employee data, is controlled by the Customer (as the employer), and any questions or requests with regard to a Customer employee’s Personal Data should be directed to that employer.

3) Our Disclosure of Your Personal Data

Cadient does not sell or rent your Personal Data to third parties for promotional purposes.

Cadient will not use, share or distribute your Personal Data except as follows: i) as necessary to maintain the security of our products, ii) as required by applicable law, iii) for Customer employees, as described in a contract between Cadient and our Customer, iv) or as otherwise set forth in the subsequent paragraphs of this Section directly below.

Business Transfers: In the event that Cadient goes through a business transition, such as a sale, merger, reorganization, dissolution or similar event relating to all or a portion of our business, assets or a Site, Personal Data may be part of the transferred assets.

Service providers, subcontractors, agents: If we employ another party to perform a particular service or function, we may need to provide them with access to certain Personal Data. In that event, we only provide them with the information that they need to perform their specific service or function. Cadient is accountable for any Personal Data that it receives from you and subsequently transfers to these third parties, in accordance with applicable privacy law.

Disclosures to Third Parties: In the course of the employment application process described above, Personal Data may also be disclosed to others such as companies engaged to perform background investigations or to verify the accuracy of the information contained in your application, to government agencies evaluating the application process, and/or to third party vendors who assist the employer in performing its business functions. This data is also subject to disclosure as may be required by law. Cadient may also disclose Personal Data to insurers or to legal, financial, and other professional advisors. Cadient will provide its collected data to law enforcement agencies if legally required to do so pursuant to law, court order or other governmental action.

Partners: We may share information with third party partners who resell our products and services and/or provide value-added services. We may offer services with third parties (solely or jointly) such as trainings, webinars, white papers, or other services related to our products. We may share your contact information and your expressed interest in these offerings or services with third parties if you have provided prior consent to this use of your data, or if we believe we have a legitimate interest in doing so, based on our prior business relationship with you.

Legal Requirements: We also may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of a Site or the public, or (iv) protect against legal liability.

4) Access and Control of Personal Data

Visitors to Our Sites: You can use many Cadient Site features without providing any Personal Data, but you may not be able to use certain services. (You can learn how cookies and similar technologies collect data on our Sites in Section 1 above.) You may choose whether you wish to receive promotional email, SMS messages, telephone calls, and postal mail from Cadient.

Employees of Cadient Customers: Employees of Cadient Customers should contact the appropriate person within their employer’s organization to understand, access, change and/or control what employee information is provided by the employer to Cadient so that Cadient may deliver its products and services to the employer under their contract.

Job Applicants: Job applicants should reach out to their recruiter or human resources contact, as applicable, to understand, access, change and/or control Personal Data that has been provided to Cadient in the job application context.

Responsibility for Restart Codes and Passwords: For web applications where you create a restart code and password, it is solely your responsibility to maintain the confidentiality of your password. You are entirely responsible for any and all activities that occur under your account. Cadient will not be liable for any loss that you may incur as a result of someone else having used your password, either with or without your knowledge. You could be held liable for losses incurred by Cadient or another party due to someone else having used your password. You may not use anyone else’s password at any time. Cadient is not responsible for Personal Data which is lost or altered or for any data which you enter and submit to employers. Cadient is not responsible in the event a candidate is not hired for a job.

5) Privacy Policy Exclusions

Unsolicited Information: This Privacy Policy shall not apply to any unsolicited information you provide to us through our Sites or any other means. This includes, but is not limited to, information posted to any public areas of our Sites, such as bulletin boards, any ideas for new products or modifications to existing services, and other unsolicited submissions including all User Content as that term is defined in our applicable Terms of Use (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Publicly Available Information: Please also note that any Personal Data or other information you provide to be displayed in any publicly available online profile, or post in Site forums, will be displayed for others to see and thus will not be subject to the terms of this Privacy Policy. We cannot and will not be responsible for what third parties do with any Personal Data or other information that you choose to make publicly available. As such, we advise that you exercise great care in determining what Personal Data or other information you choose to make publicly available.

6) Children:

We do not knowingly collect Personal Data from children under the age of 13. If you are under thirteen, please do not submit any Personal Data to Cadient. If you have reason to believe that a child under the age of 13 has provided Personal Data to Cadient, please contact us to make efforts to delete that information from our databases.

7) Links to Other Websites:

Our Sites may frame or contain references or links to other websites not owned, operated or controlled by Cadient, and their privacy policies may differ from ours (the “External Sites”). Cadient is not responsible for the privacy policies and procedures of External Sites and the privacy policies and procedures we describe here do not apply to External Sites. We recommend that you read and understand the privacy policies of External Sites.

8) Security:

We utilize commercially reasonable physical, technical, and administrative controls and procedures to safeguard the Personal Data provided to Cadient and protect it from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from Cadient may not be secure. Therefore, you should therefore take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to us or our service providers electronically. Users of our Sites and online services are responsible for maintaining the security of their passwords, user name or ID or other form of authentication needed to access to secure areas or services. We may suspend your access to a Site or one of our services, without notice and pending our investigation, if a security breach is suspected.

9) Data Retention:

We will retain your Personal Data for as long as needed to provide you (or our Customer, as the employer) services or information requested, or for the period described in this Policy or advised to you at the time of collection.

10) Opt-Outs:

If at any time after providing contact or other Personal Data to us your Personal Data changes, or if you change your mind about receiving information, (e.g., notices, updates, marketing materials) from us, or wish to change any other use of your Personal Data described above which we control, send us your request with your updated information. Send your request to the Cadient Privacy Email Alias [] or contact our Support team at 866-332-1771 or 1010 Sync Street, Suite 150, Morrisville, NC 27560. We will respond to your request to access, change or delete your Personal Data within 30 days. Of course, we will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

11) Contacting Us with Questions:

You may contact us in the event you have questions about this Privacy Policy or any of our information practices, or if you have a question concerning the handling of your Personal Data, at: Cadient Privacy Email Alias [] or contact our Support team at 866-332-1771 or 1010 Sync Street, Suite 150, Morrisville, NC 27560.

12) Changes to Our Privacy Policy

At times it may be necessary for us to make changes to this Privacy Policy. Accordingly, we reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data to us. Your continued disclosure of Personal Data to us after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Special Notice to Canada Applicants: Personal Data collected and processed in the manner described above may be stored and accessed outside Canada (including in the United States). Please note that Social Insurance Numbers will not be collected during the employment application process for individuals who are applying to Customer locations in Canada.