CASE STUDY
How a Regional Grocer Boosts Hiring Quality with Cadient Assessments and Applicant Pooling
Reduction in Turnover
0
%
Higher Quality Candidates Improved Team Morale and Customer Service
0
Faster Pre-screening and Interview scheduling
About the Client
Cadient partnered with a family-owned regional supermarket chain located in the Northeastern United States. Known for its commitment to exceptional customer experiences, the grocer prioritizes value, wellness, and inclusivity—both in customer service and workforce practices.
The company was looking to establish stronger, people-first hiring practices to align with its core mission of improving daily life and building a more inclusive workforce.
Through this partnership, Cadient helped the grocer modernize their hiring process, improve applicant engagement, and build a better connection between recruitment quality and customer satisfaction.
Challenges
The company faced multiple interlinked hiring challenges, especially in the early 2000s when:
- Hiring relied on physical, paper-based applications, slowing down recruitment and review
- Manual filtering of applicants led to missed opportunities and high-quality candidates being overlooked
- Long wait times and poor communication frustrated applicants and impacted their experience
- The company struggled to hire the right hourly workers, leading to high turnover
This outdated approach created a cycle of low retention, additional training costs, and inconsistent customer service—especially critical in retail settings where employees are the face of the brand.
The Solution
Cadient introduced its comprehensive ATS platform to replace the grocer’s manual, inefficient processes. The platform brought automation, scalability, and improved decision-making.
Key Features & Benefits:
- Customizable pre-hire assessments to filter applicants before interviews
- Red/Yellow/Green scoring system to prioritize ideal candidates
- Applicant Pooling for regional collaboration and shared access
- Automated onboarding to improve candidate engagement
- Manager-specific access to reduce redundancy and support compliance
- Easy-to-use platform for store managers at individual locations
- Cadient Connect data exchange platform to integrate with 3rd-party systems
“We were impressed by Cadient’s focus on our unique data and their ability to reduce turnover through intelligent automation.”
Training & Support:
- Cadient’s Client Success Team provided on-site visits, tailored training, and ongoing support
- Built a long-standing relationship with the grocer’s HR and IT departments
- The IT team praised Cadient’s integration flexibility and long-term support consistency
The Outcome
The partnership led to tangible improvements across the grocer’s recruitment funnel:
Operational Gains:
- Better hiring decisions using Cadient’s assessment scoring
- Faster pre-screening and interview scheduling with the green-yellow-red system
- Higher quality candidates improved team morale and customer service
- Lower turnover saved training and hiring costs
Employee & Manager Feedback:
- Corporate HR appreciated dashboard access and streamlined workflows
- Store managers noted the system was easy to adopt and use daily
- IT leaders valued long-term, reliable integrations and dedicated support
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