CASE STUDY

How Cadient’s SmartTenure™ Transformed Hiring for a Service Industry Leader

Reduction in Turnover

0 %

In annual savings on hiring costs

0 M+

Increased Hiring Efficiency

About the Client

A leading national services company in the retail and hospitality sectors, operating across five U.S. regions, manages a diverse workforce:

90% hourly workers
10% salaried staff
60,000+ roles filled annually from 600,000 applications

Despite their scale, they faced:

High employee turnover
Rising hiring and training costs
Staff morale issues due to frequent changes

They aimed to:

Improve productivity and customer satisfaction
Reduce overtime and stabilize the workforce

But the volume of weekly applications made it hard to find the right candidates—prompting the need for Cadient’s SmartTenure solution.

Challenges

The company faced a growing burden from both application volume and employee turnover, making it difficult for hiring teams to efficiently identify and retain the right talent. Managers were under pressure to make quick hires—often leading to early exits and a cycle of repeat hiring.

This not only impacted recruitment goals but also affected team morale, productivity, and cost control.

Key challenges included:

Reviewing thousands of applications with limited resources
Frequent turnover increasing hiring and training costs
Difficulty finding long-term-fit candidates
Declining staff morale due to constant team changes
Failure to meet retention targets

The company recognized the need for a comprehensive, data-driven hiring solution to break this cycle and improve both candidate quality and operational efficiency.

The Solution

After evaluating over ten HR solutions, the company chose Cadient’s SmartTenure, powered by Decision Point, for its:

Proven ability to reduce turnover
Augmented intelligence + machine learning approach
Seamless integration with existing enterprise systems

SmartTenure stood out by using the company’s own data to:

Predict employee longevity
Provide tailored insights to hiring managers
Enable faster, data-driven hiring decisions

“We were impressed by Cadient’s focus on our unique data and their ability to reduce turnover through intelligent automation.”

The system was configured to:

Process 1,500+ applications daily
Deliver candidate insights within 2 hours

SmartTenure helped managers identify high-retention candidates early, streamlining hiring and improving workforce stability.

The Outcome

After implementing Cadient’s SmartTenure, the company saw immediate and measurable improvements in its hiring process and workforce stability. The system identified high-retention candidates, allowing hiring managers to make better decisions faster.

Key results:

32% reduction in turnover for SmartTenure-recommended hires
$20M+ in annual savings on hiring and training costs
Time-to-hire reduced from weeks to days

By automating candidate assessment and delivering fast, data-backed insights, SmartTenure not only improved hiring efficiency but also enhanced long-term business performance.

“Its ease of implementation and ability to reduce turnover significantly made it the ideal solution.”